Tuesday, March 18, 2008

Mitch for Prez?

Because there will not be a solid presidential candidate on my Republican ballot May 6, I have found myself wishing for other, long shot leaders. Reflecting on Gov. Mitch Daniel's latest State of the State address disclosed an idea that I can't shake from my head...)

Click here to view speech.

If the nation’s 2nd president were alive today, Indiana Gov. Mitch Daniels would literally look up to him.

At a modest 5 feet 7 inches tall, John Adams would loom over our Hoosier leader, whose small stature is sometimes hidden behind low podiums and deceivingly-angled cameras.

In fact, some may wonder if Daniels used a stepping stool to showcase his full bust above the podium during his State of the State address.

But the governor looks up to John Adams without a strain in the neck: he does it through the accounts of the late’s work as president.

“I have long admired John Adams’ diary entry of 1175: Facing incredible hardships and, for all he knew, a hangman’s noose for his patriotism, his only thought was ‘Great things are wanted to be done,’” Daniels said.

Some have wondered if Daniels’ path—from Chief of Staff to Sen. Richard Lugar, Senior Advisor to President Ronald Reagan, Director of the Office of Management and Budget (OMB) under President George W. Bush and now Governor of Indiana—is one that is headed for the oval office.

And I’d have to say yes.

If the presidency had its own language, Mitch Daniels would be fluent.

“We’re in this together” and "trust the people” are phrases from his 2008 oration that resemble the unified, goal-oriented attitude that is showcased among top presidential candidates in every election.

His glorified stroll to the stage reminded me of the head of state descending from a private jet and swarmed with supporters.

In a red tie, Daniels shook hands and made brief comments to the lawmakers who were within his short arm span.

He was interrupted 20 times by applause, but handled it like a pro—pausing and then continuing with appropriate tone and volume, maintaining eye contact for the majority of the more than 20-minute speech.

His message was optimistic and focused on the most important issue on Indiana voters’ minds: property taxes.

It was obvious that Daniels had done his homework, and he was awarded by enthusiastic hoots from citizens sitting outside the closed House floor.

He emphasized the number four to describe his number of years as governor and the number of items on his plan for tax reform, among other examples.

“Four is a number of special affection for me,” he said.

But the number probably has another, undeclared meaning for our strategic leader.

In four years, the United States will be looking to elect its 45th president.

And Mitch Daniels has a clever little head on his shoulders.
(Just a thought.)

Wednesday, March 5, 2008

Summer job teaches lessons in service

(I spent the past three summers working at Indiana Beach and averaging 60-70 hour weekly paychecks. Although my main goal was to earn money for school, I did learn some things in the process.)

Ride operators sometimes joke that amusement park attendees leave their brains at the entrance gates.

Or, maybe fastening a seatbelt does require some level of rocket science.

But how do such employees survive entire summers dealing with people who yell and flail their hands in the air, making funny faces as gravity pulls them down 100-foot hills at crazy speeds?

Even here, the customer is always right--an important concept for all service-related positions.

Employees should also keep these tips in mind:
Smile, even if that requires adding Vaseline to your teeth. Smiling is contagious and if you seem happy, your customers will too.
Treat customers the way that you would like to be treated. You would not want to be laughed at for not knowing the proper way to buckle, would you?
Go the extra mile. If you do not know the answer to a question, direct them to someone that does. Do not just shrug customers off, help them.
Talk to people. Not only will learning more about the customers be beneficial to you and your company, but it can also be an interesting way to add more excitement to a day filled with pushing buttons.
Allow irate customers to vent. You can’t please everyone, but you can listen, learn and apologize.

The more you know, the better you will be. For more advice on how to deal with customers, explore the slideshow from the Better Business Bureau. posted below. Or just type “customer service” into your favorite search engine and find a number of strategies for handling all types of people, even the wild, roller-coaster fanatics.

Customer Service