(I spent the past three summers working at Indiana Beach and averaging 60-70 hour weekly paychecks. Although my main goal was to earn money for school, I did learn some things in the process.)
Ride operators sometimes joke that amusement park attendees leave their brains at the entrance gates.
Or, maybe fastening a seatbelt does require some level of rocket science.
But how do such employees survive entire summers dealing with people who yell and flail their hands in the air, making funny faces as gravity pulls them down 100-foot hills at crazy speeds?
Even here, the customer is always right--an important concept for all service-related positions.
Employees should also keep these tips in mind:
• Smile, even if that requires adding Vaseline to your teeth. Smiling is contagious and if you seem happy, your customers will too.
• Treat customers the way that you would like to be treated. You would not want to be laughed at for not knowing the proper way to buckle, would you?
• Go the extra mile. If you do not know the answer to a question, direct them to someone that does. Do not just shrug customers off, help them.
• Talk to people. Not only will learning more about the customers be beneficial to you and your company, but it can also be an interesting way to add more excitement to a day filled with pushing buttons.
• Allow irate customers to vent. You can’t please everyone, but you can listen, learn and apologize.
The more you know, the better you will be. For more advice on how to deal with customers, explore the slideshow from the Better Business Bureau. posted below. Or just type “customer service” into your favorite search engine and find a number of strategies for handling all types of people, even the wild, roller-coaster fanatics.
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3 comments:
Dealing with customers can certainly be difficult! I, too, have had my share of not-so-stimulating summer jobs.
Thank you for sharing your own personal tips on how to be successful doing so.
I definitely agree with your tip on smiling and communicating. Smiles do seem to be contagious, and you're right--your customers' stories, good or bad, might be the only thing that separates one minute from the next in a long, boring day at work.
As an employee for Plato's Closet for five years, I can definitely relate to your blog.
My job consisted of constantly being yelled at by customers who thought I was treating them unfairly and not giving them enough money for their clothes. As much as I wanted to give them a piece of my mind, I learned to put on a big smile and go on with my work. But, as a fringe benefit, smiling even made them more angry.
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